Tech Mahindra is hiring Customer Support Associates for a 100% Work From Home Voice Process in Hindi and English. This detailed guide covers the Snapshot, role details, responsibilities, qualifications, required skills, selection process, interview preparation, documents, salary, sample interview questions, FAQs, and application details for the Tech Mahindra Work From Home Jobs 2026 opening.
Snapshot of Tech Mahindra Work From Home Jobs 2026
| Company | Tech Mahindra |
| Role | Customer Support Associate |
| Process | Voice Process – Hindi & English |
| Work Mode | 100% Work From Home |
| Hiring Office | Kolkata |
| Experience | Minimum 1 year of BPO experience with documents; freshers are also welcome |
| Education | Higher Secondary (12th Pass) |
| Salary | ₹1.75 Lacs – ₹2 Lacs P.A. |
| Employment Type | Full Time, Temporary/Contractual |
| Contract | 3 months |
| Working Days | 5 working days with 2 rotational weekly offs |
| Shifts | 24×7 rotational shifts |
| Openings | 1000 |
| Maximum Age | 40 years |
About Tech Mahindra
The provided job description does not include additional company information about Tech Mahindra. This job opening is for a Customer Support Associate role under the BPM / BPO industry, with the department listed as Customer Success, Service & Operations.
Role Summary
As a Customer Support Associate, you will work in a Voice Process handling customer queries through voice calls. The process requires communication in Hindi and English and is offered as a 100% Work From Home role. The job is a temporary/contractual position for 3 months with a fixed salary.
Key Responsibilities
- Resolve customer queries via voice calls.
- Handle the Voice Process in Hindi and English.
- Provide customer support through the assigned voice process.
Required Qualifications
- Minimum education requirement is Higher Secondary (12th Pass).
- The job description mentions a minimum of 1 year of BPO experience with documents.
- Freshers are also welcome.
- Maximum age limit is 40 years.
Skills Needed
- Excellent verbal communication skills in English.
- Excellent verbal communication skills in Hindi.
- No major MTI (Mother Tongue Influence) for the voice process.
- Customer support skills.
- Inbound process and domestic voice process skills are highlighted in the job listing.
Selection Process
- HR Round: Video Call; E-Aadhaar is mandatory for Work From Home.
- Typing Test: Minimum 25 WPM with 90% accuracy.
- Final Round: Google Meet; selfie with Aadhaar is mandatory.
Interview Preparation
- Prepare to communicate clearly in both Hindi and English.
- Practice verbal communication for a voice process.
- Work on reducing major MTI (Mother Tongue Influence).
- Practice typing to achieve at least 25 WPM with 90% accuracy.
- Be prepared for the HR Video Call and final Google Meet round.
- Keep the required Aadhaar-related documents available for the interview process.
Documents Checklist
- Aadhaar Card with complete Date of Birth – Mandatory.
- E-Aadhaar – Mandatory.
- PAN Card – Mandatory.
- 10th Mark Sheet.
- 12th Mark Sheet.
- For experienced candidates: Experience Letter.
- For experienced candidates: Offer Letter.
- For experienced candidates: Last 3 months’ payslips.
Salary & Benefits
The job description mentions a fixed salary with compensation of ₹1.75 Lacs to ₹2 Lacs per annum. No additional benefits are specified in the provided job description.
Career Path
The provided job description does not specify a career path or future growth opportunities for this role.
Sample Interview Q&A
Q1. How would you handle a customer query on a voice call?
Answer idea: Explain how you would listen carefully to the customer’s query, communicate clearly, and work toward resolving the query through the voice process.
Q2. How comfortable are you communicating in Hindi and English?
Answer idea: Explain your ability to communicate verbally in both Hindi and English and maintain clear communication during customer interactions.
Q3. How would you ensure good communication during a voice process?
Answer idea: Focus on clear verbal communication, listening carefully to the customer, and avoiding major MTI.
Q4. Are you comfortable working in 24×7 rotational shifts?
Answer idea: Be prepared to explain your willingness to work according to the 24×7 rotational shift requirement mentioned for the role.
Q5. What is your typing speed?
Answer idea: Mention your current typing speed honestly and prepare to meet the minimum requirement of 25 WPM with 90% accuracy in the typing test.
Q6. Are you comfortable working from home?
Answer idea: Explain that you are prepared for the 100% Work From Home nature of the role and have the required system and internet setup.
Q7. Do you have the required documents for the selection process?
Answer idea: Be ready with the mandatory Aadhaar Card with complete Date of Birth, E-Aadhaar, PAN Card, and educational documents. Experienced candidates should also keep the specified experience documents ready.
How to Apply
- Review the eligibility criteria and job requirements.
- Ensure you have the required documents available.
- Ensure your system meets the specified Work From Home requirements.
- Complete the application through the job application link provided below.
Frequently Asked Questions
Q1. Is this job work from home?
A: Yes. The job is a 100% Work From Home Voice Process role.
Q2. What is the designation for this job?
A: The designation is Customer Support Associate.
Q3. What education is required?
A: The minimum education mentioned is Higher Secondary (12th Pass). Graduation is not required.
Q4. Are freshers eligible for this job?
A: Yes. The provided job description specifically states that freshers are also welcome. It also mentions a minimum of 1 year of BPO experience with documents.
Q5. What salary is offered?
A: The compensation mentioned is ₹1.75 Lacs to ₹2 Lacs per annum and the salary is fixed.
Q6. What are the working hours and weekly offs?
A: The role has 24×7 rotational shifts, with 5 working days and 2 rotational weekly offs.
Q7. What is the contract duration?
A: The job description states that this is a 3-month contractual role.
Q8. What typing test is required?
A: Candidates need a minimum typing speed of 25 WPM with 90% accuracy.
Q9. What system and internet requirements are needed?
A: The requirements are Windows 10 or 11, 8 GB or above RAM, minimum i5 5th Gen or Ryzen 5 5th Gen processor, minimum 20 Mbps internet connection, power backup, and a noise-cancelling USB headset.
Q10. What documents are mandatory for applying?
A: Aadhaar Card with complete Date of Birth, E-Aadhaar, PAN Card, and 10th & 12th mark sheets are required. Experienced candidates must also provide an Experience Letter, Offer Letter, and last 3 months’ payslips.
Disclaimer
This guide adapts the employer’s published job description into a structured format for candidates. Job details, salary, eligibility, selection process, contractual terms, and other requirements may change at the employer’s discretion. Candidates should verify the latest information through the application source before applying and should carefully verify communications before sharing personal information.
Final Note for Tech Mahindra Work From Home Jobs 2026
Tech Mahindra is hiring for a Customer Support Associate role under its Hindi & English Voice Process. The opening is listed as 100% Work From Home, with 1000 openings, a fixed compensation of ₹1.75–2 Lacs P.A., and a 3-month contractual duration. Candidates should review the eligibility criteria, system requirements, documents, and selection process before applying.
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