Accenture Jobs 2026 – Work From Office | Bengaluru

Accenture is hiring for the position of Customer Service New Associate in Bengaluru, Karnataka, India. This is a full-time, on-site opportunity under the Retirement Solutions – Data Entry Services skill area. The role is open to candidates with 0 to 1 years of experience and requires graduation.

Snapshot of Accenture Customer Service New Associate Jobs 2026

About Accenture

Accenture is a global professional services company with capabilities in digital, cloud and security. The company provides Strategy and Consulting, Technology and Operations services, and Accenture Song services across more than 40 industries.

Accenture’s teams serve clients across multiple countries and work with technology and human ingenuity to create value and shared success for clients, people, shareholders, partners and communities.

Role Summary

As a Customer Service New Associate, you will work in the Retirement Services team under the Retirement Solutions – Data Entry Services skill area. The role involves managing and updating information in digital formats while supporting retirement services-related activities.

The work includes handling information accurately, ensuring that data is organized and accessible, and supporting participant-level services in the US Retirement Services domain as mentioned in the job description.

Key Responsibilities

• Work in the Retirement Services team.
• Manage participant-level services in the US Retirement Services domain.
• Support Defined Contributions-related services.
• Perform data entry activities by inputting, updating, or managing information in digital formats.
• Type and manage information in spreadsheets or databases.
• Verify accuracy of information and ensure information is organized and accessible.
• Handle Money Out processes mentioned in the job description.
• Work with retirement-related processes including Inservice Withdrawal and Survivor Benefit.
• Support processes including Immediate Annuity and Deferred Annuity.
• Handle activities related to Hardship Withdrawal determination and payments.
• Work with Rollover Out and Lump Sum Distribution-related processes.
• Support Required Minimum Distributions and Complex Distributions.
• Handle processes related to Loan Payoff and Child Support.

Required Qualifications

• Any Graduation.
• Bachelor’s degree.
• 0 to 1 years of relevant work experience.
• English (Domestic) language ability at Intermediate level.
• Must be a graduate.
• Open to working 5 days from office.
• Open to working night shifts and rotational shifts based on business requirements.

Skills Needed

• Ability to handle disputes.
• Ability to meet deadlines.
• Ability to perform under pressure.
• Problem-solving skills.
• Written and verbal communication skills.
• Good verbal and written communication skills.
• Good typing skills and attention to detail.
• Good time management skills.
• Ability to work independently.
• Good communication skills.

Selection Process

The detailed selection or interview process is not specified in the provided job description. Candidates should check the official application page for further hiring and application updates.

Interview Preparation

• Prepare to discuss your communication skills in English.
• Be ready to explain your typing skills and attention to detail.
• Prepare examples demonstrating problem-solving ability.
• Be ready to discuss how you manage deadlines and work under pressure.
• Prepare to explain how you organize and prioritize your work.
• Be ready to discuss your ability to work independently.
• Be prepared to discuss your willingness to work night and rotational shifts based on business requirements.
• Understand the retirement services and data entry responsibilities mentioned in the job description.

Documents Checklist

A specific documents checklist is not mentioned in the provided job description. Candidates should follow the requirements shown during the official application process.

Work Schedule & Shift Requirements

• Open to working 5 days from office.
• Open to working night shifts based on business requirements.
• Open to working rotational shifts.

Documents Checklist

• Updated resume.
• Educational documents supporting the required qualification.
• Relevant work experience documents, if applicable.

Salary Details

The salary package mentioned for this role is:

• Salary Package: ₹2.5 LPA to ₹4 LPA

Sample Interview Questions

Q1. Tell me about yourself.
Answer idea: Briefly introduce yourself and highlight your communication skills, education, and any relevant customer support experience.

Q2. How would you handle a customer who is upset or angry?
Answer idea: Listen patiently, understand the concern, communicate politely, and try to provide an appropriate resolution.

Q3. How would you handle customer queries related to insurance policies?
Answer idea: Understand the customer’s query carefully and provide accurate information regarding insurance policies, premium calculations, or policy status.

Q4. What would you do if you could not resolve a customer’s issue?
Answer idea: Escalate the unresolved query to the appropriate internal team and ensure timely follow-up.

Q5. How do you ensure customer satisfaction?
Answer idea: Use professional communication, understand the customer’s concern, provide accurate information, and focus on effective problem-solving.

Q6. Are you comfortable handling inbound and outbound calls?
Answer idea: Explain your comfort level with speaking to customers professionally and handling customer queries over calls.

Q7. How do you manage multiple tasks and prioritize your work?
Answer idea: Explain how you organize tasks, prioritize important work, and manage responsibilities efficiently.

How to Apply

1. Review the job requirements and ensure you meet the eligibility criteria.
2. Prepare your updated resume.
3. Apply through the job application link provided below.
4. Prepare for the face-to-face interview process.