Customer Support Executive Jobs in Gurugram 2026 – Policybazaar

Policybazaar.com is hiring for its Customer Service team in Gurugram, Haryana. The role involves assisting customers with queries, resolving issues, maintaining customer records, and ensuring high levels of customer satisfaction. This detailed guide covers the job snapshot, responsibilities, qualifications, skills, salary, interview preparation, FAQs, and step-by-step application details for Policybazaar Jobs 2026.

Snapshot of Policybazaar Customer Service Jobs 2026

About the Role

Policybazaar.com is looking for dynamic, customer-focused individuals for its Customer Service team. The role involves assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

The job description states that candidates should enjoy talking to people and proactively solving issues. The role also involves converting customers into passionate evangelists.

Role Summary

In this customer service role, candidates will handle inbound and outbound calls, address customer queries and concerns, provide information about insurance policies, premium calculations and policy status, maintain CRM records, and ensure customer satisfaction through professional communication and problem-solving.

Key Responsibilities

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Qualifications

• Minimum education: Graduate.
• 0–3 years of relevant work experience.
• Freshers and experienced candidates can both apply.
• Prior experience in a call center or customer support role is a plus.
• Excellent phone etiquette.
• Excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.

Skills Needed

• Excellent verbal and written communication skills in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge.
• Proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Excellent phone etiquette.
• Strong interpersonal skills.
• Ability to multitask, organize, and prioritize work.

Interview Mode

The interview is conducted only face-to-face. The provided job description clearly states that virtual interviews are not available.

Interview Preparation

• Prepare to demonstrate strong verbal communication skills in English and Hindi.
• Be ready to discuss how you would handle customer queries efficiently and politely.
• Prepare examples showing patience and empathy while dealing with difficult or irate customers.
• Review basic computer knowledge, MS Office, email, and CRM-related customer record handling.
• Be prepared to explain how you would manage inbound and outbound customer calls.
• Prepare to discuss how you multitask, organize, and prioritize work.
• Be prepared for an in-person interview because the interview mode is only face-to-face.

Application Information

The provided job description does not mention a specific documents checklist. Candidates should follow the instructions shown during the official application and interview process.

Salary Details

The salary package mentioned in the provided job description is ₹2.5 LPA to ₹4 LPA.

Customer Support Activities

• Assist customers with queries and concerns.
• Provide information related to insurance policies.
• Provide information regarding premium calculations.
• Provide information regarding policy status.
• Resolve customer issues where possible.
• Escalate unresolved queries to internal teams.
• Ensure timely follow-up on escalated queries.
• Maintain updated customer information in the CRM system.
• Work toward customer satisfaction through communication and problem-solving.

Sample Interview Q&A

Q1. How would you handle a customer who has a query about an insurance policy?
Answer idea: Listen carefully to the customer’s query, understand the concern, provide accurate information where available, and communicate professionally.

Q2. How would you handle an irate customer?
Answer idea: Remain patient and empathetic, listen carefully, understand the issue, communicate politely, and focus on resolving the concern efficiently.

Q3. What would you do if you were unable to resolve a customer’s query?
Answer idea: Escalate the unresolved query to the appropriate internal team and ensure timely follow-up.

Q4. Why is accurate CRM updating important in customer service?
Answer idea: Accurate CRM updates help maintain correct customer records and support proper handling and follow-up of customer queries.

Q5. Are you comfortable handling both inbound and outbound calls?
Answer idea: Answer according to your comfort and explain your ability to communicate professionally with customers over calls.

Q6. How do you manage multiple tasks and priorities?
Answer idea: Explain how you organize your work, prioritize important tasks, and manage multiple responsibilities efficiently.

Q7. How would you ensure customer satisfaction?
Answer idea: Focus on understanding the customer’s issue, communicating professionally, providing accurate information, solving the concern where possible, and ensuring proper follow-up when escalation is required.

How to Apply

1. Review the job requirements carefully.
2. Ensure that you meet the minimum education requirement of graduation.
3. Check that you are comfortable with an on-site role in Gurugram.
4. Be prepared to attend a face-to-face interview, as virtual interviews are not available.
5. Click the application button below and complete the application through the provided LinkedIn job listing.

Frequently Asked Questions

Q1. Which company is hiring for this role?
A: Policybazaar.com is hiring for its Customer Service team.

Q2. What is the job location?
A: The job location is Gurugram, Haryana.

Q3. Is this a Work From Home role?
A: No. The listing mentions the role as On-site.

Q4. What is the interview mode?
A: The interview is only face-to-face. The JD specifically states that there are no virtual interviews.

Q5. Can freshers apply?
A: Yes. Freshers are welcome, and both freshers and experienced candidates can apply.

Q6. What experience is required?
A: The job description mentions 0–3 years of relevant work experience.

Q7. What is the minimum education requirement?
A: The minimum education mentioned is Graduate.

Q8. What is the salary package?
A: The salary package mentioned in the job description is ₹2.5 LPA to ₹4 LPA.

Q9. What communication skills are required?
A: Candidates should have excellent verbal and written communication skills in English and Hindi, along with excellent phone etiquette and interpersonal skills.

Q10. What type of calls will candidates handle?
A: Candidates will handle inbound and outbound calls to address customer queries and concerns.

Disclaimer

This job guide is structured from the provided Policybazaar job description. Candidates should verify the latest job details, interview information, salary, and application requirements through the official job listing before applying or sharing personal information.

Final Note for Policybazaar Customer Service Jobs 2026

Candidates interested in this opportunity should ensure that they meet the graduate education requirement, are comfortable working on-site in Gurugram, and can attend a face-to-face interview. Strong English and Hindi communication, customer-handling ability, basic computer knowledge, patience, empathy, and the ability to multitask are important requirements mentioned in the job description.