Concentrix Hiring 2026 – Customer Service Jobs in Kolkata

Concentrix is hiring a Customer Service Representative in Kolkata, West Bengal, India. This is a full-time, on-site opportunity. The role involves providing customer service support and resolving routine problems regarding the client’s products or services through inbound calls, outbound calls, or the Internet depending upon client requirements.

Snapshot of Concentrix Customer Service Representative Jobs 2026

Role Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. The position provides customer service support and resolution of routine problems regarding the client’s products or services.

Key Responsibilities

• Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).
• Clarify customer requirements and probe for understanding.
• Use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns.
• Demonstrate empathy while maximizing the opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work, including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document, and retrieve information in the call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Content Moderator Information

In case a candidate is selected for a Content Moderator role, the job may involve accessing explicit content that includes text, pictures, videos, and other forms of content.

• The role may involve content creation, moderation, and review of content uploaded on the platform.
• Reported content may need to be reviewed for abuse including, but not limited to, violence, extremism, pornography, and ultra graphic content.
• The work may also involve a wide variety of content supporting or opposing religious, sexual, social thought processes or behaviors.
• The role includes reviewing content that may be sensitive in nature.
• The reviewer needs to determine whether the reviewed content violates the client’s terms of service.

Candidate Profile

• Graduate / Undergraduate in any discipline, which may vary based on the job requirement.
• 0 to 3 years of relevant experience.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high-production work environment.
• Ability to work as a team member as well as independently.
• Demonstrate patience in all customer contact situations while maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts as needed.
• Based on location and/or program, additional experience or skills may be required.

Required Skills & Abilities

• Effective written and verbal communication.
• Strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Strong attention to detail.
• Multi-tasking ability.
• Flexibility and ability to adapt quickly to changes.
• Patience in customer contact situations.
• Ability to work independently and as part of a team.
• Ability to rotate shifts as needed.
• Strong problem-solving skills and ability to learn.
• Strong probing and problem-solving skills.
• Ability to handle complex queries.
• Ability to resolve customer queries independently.

Career Framework Role

The Career Framework Role has the program-required basic skill set to perform routine tasks within simple processes but may lack program/product-specific knowledge. The role works with close supervision and clearly defined procedures and starts to demonstrate familiarity with client terminology, operating standards, and procedures. It is described as a starter without sustained metric performance levels.

• Ability to effectively communicate, both written and verbally.
• Listen attentively to customer needs and concerns and demonstrate empathy.
• Clarify customer requirements and probe for and confirm understanding of requirements or the problem.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Ability to learn, including strong problem-solving skills.
• Demonstrate strong probing and problem-solving skills.
• Should be able to handle complex queries.
• Should be able to resolve customer queries independently.

Interview Preparation

• Prepare to demonstrate effective written and verbal communication.
• Practice listening attentively to customer needs and concerns.
• Be prepared to explain how you would demonstrate empathy during customer interactions.
• Understand how to clarify customer requirements and confirm your understanding of the problem.
• Prepare examples that demonstrate problem-solving and learning ability.
• Be ready to discuss how you would handle complex customer queries.
• Be prepared to explain how you would resolve customer queries independently.
• Be prepared to demonstrate patience and maintain a pleasant and professional tone.
• Be ready to discuss your ability to multitask and adapt quickly to changes.
• Keep in mind that the role requires the ability to rotate shifts as needed.

Sample Interview Questions

Q1. How would you handle a customer who is not clearly explaining their problem?
Answer idea: Explain how you would listen attentively, ask probing questions, clarify the customer’s requirements, and confirm your understanding before providing an appropriate resolution.

Q2. How would you demonstrate empathy during a customer interaction?
Answer idea: Explain how you would listen to the customer’s needs and concerns, remain patient, and maintain a pleasant and professional tone while building rapport.

Q3. How would you handle a complex customer query?
Answer idea: Explain how you would use strong probing and problem-solving skills, clarify the issue, and work toward resolving the customer’s query independently.

Q4. How do you manage multiple tasks in a fast-paced work environment?
Answer idea: Highlight your ability to multitask, remain dependable, pay attention to detail, and adapt quickly to changes.

Q5. How would you make sure the customer understands the solution?
Answer idea: Explain how you would confirm the customer’s understanding of the solution and provide additional customer education as needed.

Q6. How would you maintain a professional tone with a difficult customer?
Answer idea: Explain how you would remain patient, listen attentively to the customer’s concerns, demonstrate empathy, and maintain a courteous, friendly, and professional manner.

Q7. Are you comfortable working in rotational shifts?
Answer idea: If applicable to you, clearly state your willingness to rotate shifts as needed, as this is mentioned in the candidate profile.

How to Apply

1. Review the Customer Service Representative job requirements and candidate profile.
2. Ensure that your education and relevant experience match the requirements mentioned in the job posting.
3. Review your communication, customer service, computer navigation, multitasking, and problem-solving skills.
4. Use the LinkedIn job application link below to proceed with the application.

Frequently Asked Questions

Q1. Who is hiring for this position?
A: Concentrix is hiring for the Customer Service Representative position.

Q2. What is the job title?
A: The job title is Customer Service Representative.

Q3. Where is the job located?
A: The job is located in Kolkata, West Bengal, India.

Q4. Is this a work-from-home opportunity?
A: No. The LinkedIn listing identifies the position as an on-site role.

Q5. Is this a full-time position?
A: Yes. The position is listed as full-time.

Q6. What educational qualification is mentioned?
A: Graduates and undergraduates in any discipline may apply, although the requirement may vary based on the job requirement.

Q7. How much experience is required?
A: The candidate profile mentions 0 to 3 years of relevant experience.

Q8. What skills are important for this role?
A: Important skills mentioned include effective written and verbal communication, customer service orientation, computer navigation and PC knowledge, attention to detail, multitasking, flexibility, adaptability, patience, teamwork, independent working, and problem-solving.

Q9. Will the role involve customer calls?
A: The position interfaces with customers through inbound calls, outbound calls, or the Internet, depending upon client requirements.

Q10. Are rotational shifts required?
A: The candidate profile states that candidates should have the ability to rotate shifts as needed.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job