Concentrix Customer Service Representative Recruitment 2026 | Freshers & Experienced Apply

Concentrix Customer Service Representative Recruitment 2026

Concentrix is inviting applications for the position of Customer Service Representative at its Kolkata office. This is a full-time work-from-office opportunity for freshers and experienced candidates who are passionate about customer service and problem-solving. Candidates with good communication skills, basic computer knowledge, and a customer-first approach are encouraged to apply.

As a Customer Service Representative, you will interact with customers through inbound calls, outbound calls, or internet-based support channels depending on business requirements. You will assist customers by resolving queries, providing product or service information, maintaining customer records, and ensuring an outstanding customer experience while achieving business performance goals.

Job Overview

• Company: Concentrix
• Role: Customer Service Representative
• Employment Type: Full-Time
• Work Mode: Work From Office
• Location: Kolkata, West Bengal
• Department: Customer Support
• Experience: 0–3 Years

Eligibility

• Graduate or Undergraduate candidates can apply.
• Freshers and experienced candidates are eligible.
• Excellent written and verbal communication skills.
• Basic computer knowledge and navigation skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask and work in rotational shifts.
• Team player with good attention to detail.

About Salary, Benefits & Perks

• Salary: As Per Company Norms
• Full-Time Permanent Opportunity.
• Freshers Eligible.
• Professional Training Provided.
• Career Growth Opportunities.
• Performance-Based Learning Environment.
• Work with a Global Customer Experience Company.
• Supportive Team and Professional Workplace.

Selection Process

Shortlisted candidates will be contacted by the Concentrix recruitment team for assessment, interview rounds, and document verification before the final selection.

Handle inbound and outbound customer interactions. Resolve customer queries professionally and efficiently. Understand customer requirements and provide appropriate solutions. Maintain accurate customer records and documentation. Achieve customer satisfaction and performance KPIs. Promote additional products or services when required. Update call tracking systems with accurate information. Work collaboratively with team members. Maintain professionalism and confidentiality at all times.

Graduate or Undergraduate. 0–3 years of customer service experience. Strong verbal and written communication skills. Good computer navigation skills. Excellent customer handling abilities. Ability to multitask in a fast-paced environment. Willingness to work rotational shifts. Good analytical and problem-solving skills.

Salary: As Per Company Norms Full-Time Job Freshers Can Apply Professional Training Career Growth Opportunities Supportive Work Environment Performance-Based Learning Opportunity to Work with Concentrix