American Express Customer Service Associate – Hybrid Full-Time Opportunity | Apply Now

American Express Customer Service Associate Recruitment 2026

American Express is hiring Customer Service Associates for its Customer Engagement Network in Gurugram. This is a full-time hybrid opportunity for customer-focused professionals who are passionate about delivering exceptional service and creating memorable customer experiences. Candidates with strong communication skills, analytical thinking, and customer service experience are encouraged to apply.

As a Customer Service Associate, you will interact with Card Members through chat and phone support, resolve customer concerns, provide personalized solutions, and strengthen customer relationships. You will work in a fast-paced environment while maintaining high service quality, compliance standards, and customer satisfaction. This is an excellent opportunity to build a rewarding career with one of the world's leading financial services organizations.

Job Overview

• Company: American Express
• Role: Customer Service Associate
• Employment Type: Full-Time
• Work Mode: Hybrid
• Location: Gurugram, Haryana
• Department: Customer Engagement Network
• Experience: Minimum 1 Year Preferred

Eligibility

• Graduate from a recognized university.
• Minimum 1 year of customer service experience preferred.
• Previous chat support experience is an added advantage.
• Strong verbal and written English communication skills.
• Excellent analytical and problem-solving abilities.
• Comfortable working with multiple computer applications simultaneously.
• Ability to work in a fast-paced customer support environment.

About Salary, Benefits & Perks

• Salary: As Per Company Norms
• Performance Bonus & Incentives
• Comprehensive Medical Insurance
• Dental, Vision & Life Insurance Benefits
• Retirement & Financial Well-being Support
• Hybrid Working Model
• Career Development & Professional Training
• Paid Parental Leave
• Employee Wellness & Mental Health Programs
• Opportunity to work with a globally recognized financial brand.

Selection Process

Shortlisted candidates will be contacted by the American Express recruitment team for assessment, interview rounds, and document verification before the final offer.

Deliver exceptional customer service through chat and phone support. Handle multiple customer chat conversations simultaneously. Resolve customer queries with personalized solutions. Build strong relationships with Card Members. Meet customer satisfaction and performance targets. Maintain compliance with company policies and security standards. Analyze customer issues and provide first-contact resolution. Handle customer information with complete confidentiality. Collaborate with internal teams to improve customer experience.

Graduate from a recognized university. Minimum 1 year of customer service experience preferred. Previous chat support experience is an advantage. Excellent written and verbal English communication. Strong analytical and problem-solving skills. Good computer knowledge and multitasking ability. Customer-first attitude with empathy. Ability to work in a fast-paced hybrid environment.

Salary: As Per Company Norms Performance Bonus & Incentives Hybrid Work Opportunity Medical Insurance Dental & Vision Coverage Retirement Benefits Paid Parental Leave Wellness & Mental Health Support Professional Training & Career Growth Work with American Express