Amazon Customer Service Associate (Work From Office) – Delhi/Noida | Freshers Can Apply

Amazon Customer Service Associate Recruitment 2026

Amazon is inviting applications for the position of Customer Service Associate for its Delhi/Noida office. This is a full-time contractual opportunity for candidates who are passionate about delivering outstanding customer experiences. Freshers as well as experienced candidates with excellent English communication skills are encouraged to apply.

As a Customer Service Associate, you will become the first point of contact for Amazon customers through phone, chat, and email support. You will assist customers with order-related queries, payments, account issues, website navigation, and other service requests while ensuring a high level of customer satisfaction.

Job Overview

• Company: Amazon
• Role: Customer Service Associate
• Work Mode: Work From Office
• Location: Delhi / Noida
• Employment Type: Full-Time Contractual
• Industry: Customer Service
• Experience: Freshers & Experienced

Eligibility

• Minimum age should be 18 years.
• Must have the legal right to work in India.
• Strong written and spoken English communication skills.
• Basic computer knowledge.
• Ability to work in rotational shifts, including weekends and night shifts.
• Customer-focused attitude with excellent problem-solving skills.

About Salary, Benefits & Perks

• Salary: As Per Company Norms
• Medical Insurance Coverage
• Pension Plan
• Internet Allowance
• Amazon Extras (Lifestyle Benefits & Discounts)
• Professional Training & Career Development
• Opportunity to work with one of the world's leading companies.

Selection Process

Eligible candidates will complete an online application followed by assessments. Shortlisted candidates will be contacted by Amazon for further recruitment rounds.

Handle customer queries through phone, chat, and email. Resolve order, payment, and account-related issues. Deliver exceptional customer service experience. Research customer concerns using internal tools. Maintain accurate customer records. Follow Amazon quality and compliance standards. Work efficiently in rotational shifts. Ensure customer satisfaction in every interaction.

Minimum 18 years of age. Right to work in India. Excellent written and spoken English. Basic computer knowledge. Ability to multitask. Strong problem-solving skills. Customer-focused attitude. Willingness to work rotational shifts.

Salary: As Per Company Norms Medical Insurance Pension Plan Internet Allowance Amazon Extras Employee Discounts Paid Training Career Growth Opportunities Work with Amazon Skill Development Programs